• Visa Dispute Management Service

    Our digital-first approach offers issuers access to our expert team of analysts, helping them to improve dispute management and resolution.

With ~595 years of combined experience¹, our Visa Dispute Management Service (VDMS) analysts rapidly resolve disputes, enabling issuers to save costs, enhance customer relationships, and leave all dispute processes to us.

Optimise financial recoveries

Issuers can boost dispute win rates to an average of 90% and arbitration wins to 93%, despite rising dispute volumes.²

Improve customer support

VDMS analysts are experts in dispute policies and network rules, aiming to revolutionize dispute management by helping to ensure quick case closures and lowering VCR rates for issuers.

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Reduce operational costs

Navigating complex disputes is simplified with VDMS, reducing training needs and converting operational costs into a simple per-case fee, irrespective of case complexity.

Consistent deliver service

With access to Visa Resolve Online (VROL) real-time case reporting, we enable issuers to focus on delivering high-quality cardholder experiences while meeting their service standards.

1. The VDMS staff has over 595 years of experience working disputes (the VDMS Employee Dispute Experience Tracker, December 2022) 
2. Based on all transactions disputed via the Allocation and Collaboration flows within VROL as of February 2023

 

 

Securing transactions and providing seamless customer experience is our strategy for shaping an interconnected future of payments.

— Mehret Habteab, SVP Product & Solutions, Europe

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